Digital download support FAQ checklist
Use this checklist to prepare support answers before customers need help opening or finding files.
Core FAQ topics
- Where the download appears after payment.
- How to extract the file and open the first document.
- What to do if a listed file is missing or inaccessible.
Support boundary
- Clarify which setup questions are included.
- Explain which custom implementation tasks are outside the purchase.
- Keep support replies focused on delivery, access, and listed files.
Buy the kit for USD 19
Launch price: USD 19