Digital product refund policy template
Use this outline to make refund terms clear before a buyer reaches checkout.
Policy elements
- State the review window, what qualifies for a refund, and how a buyer can request help.
- Separate file delivery problems from dissatisfaction with a product that matches the listed scope.
- Keep the policy easy to find from the product page, checkout copy, and support page.
Plain-language checks
- Avoid legal jargon when a simple support boundary is enough.
- Confirm the wording matches the product format and delivery method.
- Review the policy after support questions reveal unclear parts.
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